Q: What is the cancellation policy?

A: Cancellation polices are determined by the property owner or manager and are unique to each individual rental property. We understand that circumstances can change unexpectedly, that is why it is important to be aware of the cancellation policy for your chosen Rental Home before confirming your reservation and completing payment. The cancellation terms and policy in place will be outlined in your rental agreement and will be made clear during the booking process. The property owner or manager is your best resource for information regarding the cancellation policy for your chosen property. Please note some discounted properties cannot be cancelled, this will have been specified at the time of booking.

If you have questions about the specific cancellation policy for a property, we recommend sending the property owner a message via our owner messaging system.